7-Day Return & Refund Policy

At DailyMall, we want you to be satisfied with your purchase. We offer a 7-day return policy for eligible products in Pakistan. You must request a return within 7 calendar days of receiving your order. Return requests made after 7 days will not be accepted, except where required by applicable law.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn where applicable, with its original tags and packaging. You must also provide your order details or proof of purchase.

To request a return, contact us at dailymal.pk@gmail.com before sending the product back. Returns sent without prior approval will not be accepted.

Return Address:

Office No. F7, 5th Floor, JK Plaza, near Sheikh Yaseen Plaza, Abdara Road, Peshawar, Pakistan.

Please contact us before visiting or shipping a return to confirm the return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, incomplete, or incorrect item, contact us as soon as possible at dailymal.pk@gmail.com. Please include your order number and clear photos or videos of the issue so we can review your request.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Used products or products damaged after delivery due to misuse.

• Personal care and hygiene products, where applicable.

• Perishable goods, including food items, where applicable.

• Customized or personalized products.

• Products clearly marked as non-returnable before purchase.

• Gift cards.

These exclusions do not affect any rights you may have under applicable Pakistani law. If you are unsure whether your product is eligible, contact us before sending it back.

Exchanges

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery. We will review the issue and explain the available resolution, which may include an exchange or refund, depending on the circumstances and applicable law.

For other exchanges, contact us first to confirm availability and eligibility.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be processed through the agreed payment method. Processing time may vary depending on your bank or payment provider. For Cash on Delivery (COD) orders, we will contact you to arrange an appropriate refund method.

Return shipping costs, where applicable, will be communicated before the return is sent. If the return is due to an error on our part or a defective product, we will explain the available arrangements.

Contact Us

For return, exchange, or refund questions, contact:

Email: dailymal.pk@gmail.com

Business: DailyMall

Location: Peshawar, Pakistan